Gardeners Maryland Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Maryland, referred to in this document as “we”, “us” or “our”, provides gardening and related outdoor maintenance services to customers, referred to as “you” or “the client”. By booking any service, you agree to be bound by these terms. Please read them carefully before confirming any appointment for garden maintenance in Maryland or any other service we provide.

These terms apply to residential and commercial work, including routine upkeep, seasonal tidying, lawn care, hedge trimming, pruning, clearance, planting support and other agreed outdoor tasks. They are intended to create a clear understanding of the service relationship, payment process, responsibility for access, and how cancellations or changes are handled. Nothing in these terms affects your statutory rights under UK law.

We may update these terms from time to time. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or is needed for safety, operational or compliance reasons. Continued use of our services after any update means you accept the revised terms.

1. Booking Process

Bookings for Maryland gardeners services are accepted only when we confirm availability and agree the scope of work. A booking may be made by phone, email, online form or any other method we make available. An enquiry does not create a binding contract until we confirm the service details, date, and any estimated or fixed price.

Before work begins, you must provide accurate information about the site, access, parking restrictions, pet risks, service expectations, known hazards and any special instructions. If the actual conditions differ from those described at booking, we may need to revise the quote, adjust the timetable or decline part of the work. We reserve the right to refuse or postpone a booking if the property is unsafe, inaccessible or unsuitable for the agreed service.

Where we provide a quotation, it will usually be based on the information you supply and, where relevant, an inspection of the site. Quotations remain valid for a limited period unless stated otherwise. Any works requested outside the original scope may be treated as additional services and charged separately. The client is responsible for ensuring that the person authorising the booking has authority to do so.

2. Service Delivery and Customer Responsibilities

Our team will carry out the agreed gardening service with reasonable care and skill. However, the exact method used may vary according to weather, safety, plant condition, ground conditions, equipment limitations and time available. We may decide to alter the order of tasks where this is necessary to complete the job safely and efficiently.

You must ensure that the work area is reasonably clear and accessible on the scheduled day. This includes moving fragile items, securing pets, identifying hidden hazards and obtaining any permissions required for entry. If access is not available, or if the site cannot be worked on safely, we may charge a call-out fee, waiting time or a cancellation fee depending on the circumstances.

You are also responsible for notifying us of any underground services, irrigation systems, fragile features, protected plants, or items that could be damaged during normal garden work. Although we take care to avoid damage, we are not responsible for losses caused by undisclosed risks or by conditions that could not reasonably have been identified in advance.

3. Payments, Invoicing and Price Changes

Unless agreed otherwise in writing, payment is due upon completion of the work or within the timeframe shown on the invoice. For recurring or larger projects, we may request a deposit or staged payments. We accept payment methods stated at the time of booking, and any bank charges or transfer costs imposed by your provider remain your responsibility.

All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the service and our registration status. If VAT applies, it will be shown clearly on the invoice. Estimates are based on the information available at the time and may change if the scope, duration or complexity of the work increases. Additional labour, extra materials, specialist equipment or waste handling may be charged separately.

Late payments may result in reminder charges, interest or recovery action to the extent permitted by law. We may suspend further services, decline future bookings, or hold completed work documentation until outstanding sums are settled. If payment is disputed, you must raise the issue promptly and provide full details so it can be reviewed fairly.

4. Cancellations, Rescheduling and Non-Attendance

If you need to cancel or reschedule a booking, you should notify us as soon as possible. Unless a different arrangement has been agreed in writing, cancellations made with reasonable notice will not normally attract a charge, while short-notice cancellations may be charged in part or in full to cover reserved time, labour planning and travel arrangements.

If we arrive at the property and are unable to complete the service because of lack of access, unsafe conditions, weather-related restrictions, or failure to meet customer responsibilities, we may treat this as a late cancellation or wasted visit. Any applicable fee will reflect the time already committed and any unavoidable costs already incurred.

We may also need to reschedule if there is severe weather, equipment failure, staff illness, unforeseen safety concerns or other events beyond our reasonable control. In such cases, we will aim to provide a new date as soon as practical. We are not liable for indirect losses arising from a rescheduled visit, provided we act reasonably and communicate the change in a timely manner.

5. Liability and Limitations

We take pride in delivering reliable gardening services in Maryland, but gardening work involves natural variation and certain risks. To the fullest extent permitted by law, we shall not be liable for losses that arise from ordinary wear and tear, natural plant decline, adverse weather, soil conditions, pre-existing disease, hidden defects, or the client’s failure to follow advice or instructions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to those exceptions, our total liability in relation to any one booking will normally be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law.

We are not responsible for losses caused by third parties, including contractors, utility providers, neighbours or other persons not under our control. We are also not liable for damage to hidden or fragile items that were not disclosed in advance, or for damage arising from the client instructing us to work in a way that we consider unsafe or unsuitable.

6. Waste Removal and Regulatory Compliance

Any green waste, soil, branches, grass cuttings, leaves or other garden debris removed during a job will be handled in accordance with applicable UK waste laws and local disposal requirements. Where waste removal is included in the service, we may transport waste to an approved facility, use licensed disposal arrangements, or leave waste for client collection if that has been agreed in advance.

The client must not ask us to dispose of materials that are hazardous, restricted or contaminated unless we have specifically agreed to do so and have the legal authority, equipment and licences required. This includes, without limitation, asbestos, chemicals, oils, clinical waste, construction rubble, electrical items and any item classified as controlled or hazardous waste.

Where waste transfer notes, duty of care documents or other records are legally required, we will manage our obligations as appropriate. You must provide accurate details about any waste that may require special handling. If additional charges apply for disposal, permits, loading, transport or segregation of materials, these will be stated in advance where reasonably possible.

7. Materials, Plants and Property Access

Where we supply plants, compost, turf, feed, mulch or other materials, any product description or suitability advice is given in good faith but cannot guarantee long-term performance because growing conditions vary. Risks associated with plant establishment, disease, pests, frost, drought or irregular watering may affect outcomes, particularly where aftercare depends on the client.

If we are asked to work on trees, shrubs, lawns or beds that are affected by disease, infestation or structural issues, the outcome may be limited by the condition of the material already present. We may recommend further specialist assessment where appropriate, but the final decision to proceed remains with you. We do not accept responsibility for outcomes that are primarily caused by pre-existing conditions.

You must ensure that we have lawful access to the premises and that any keys, codes or entry arrangements supplied to us are correct. If access is granted by a third party, you remain responsible for ensuring that person has authority to allow us onto the site. We are not liable for delays caused by incorrect access information or by changes that are not communicated before arrival.

8. Complaints, Notices and General Terms

If you believe a service has not been provided in accordance with these terms, you should notify us within a reasonable time and give us an opportunity to review the issue. We may ask for photographs, a description of the problem, and any relevant booking or invoice information. Any agreed remedy may include a return visit, partial adjustment or another reasonable resolution, depending on the facts.

Any notice given under these terms should be in writing unless we agree otherwise. Failure to enforce any right under these terms on one occasion does not mean that right is waived. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in full force and effect.

These terms form the entire agreement between us and you in relation to the relevant booking, except where a separate written agreement states otherwise. You may not assign your rights or obligations without our prior written consent. We may assign or subcontract part of the work where reasonably necessary, provided this does not materially reduce the standard of service.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with a booking, payment, cancellation, liability issue or waste handling matter shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

This legal position applies to all Gardeners Maryland services, whether the work is one-off or recurring, domestic or commercial, and whether it concerns general maintenance or a more specific gardening task. By confirming a booking, you acknowledge that you have read, understood and accepted these terms.

For clarity, references to gardening work include related outdoor maintenance tasks carried out with reasonable care and within the agreed scope. Where a service requires specialist skills, equipment or third-party approval, we may make the booking conditional on those requirements being satisfied before work starts.

Final Provisions

These terms are intended to be fair and practical for both parties. They set expectations for gardeners in Maryland while preserving the flexibility needed for changing weather, seasonal conditions and the varied nature of outdoor work. The client’s agreement to these terms is considered effective once the booking is confirmed or once work begins, whichever occurs first.

Any wording in this document should be interpreted in a way that is consistent with applicable consumer, contract and waste legislation. Headings are provided for convenience only and do not affect interpretation. Where a term is expressed in the singular, it includes the plural where the context allows.

By using our services, you confirm that you have the authority to agree to these terms and that the information you provide is accurate and complete. We appreciate clear communication, as it helps us deliver a professional and efficient service in line with the expectations set out above.